Travel Retail Executive

1.   Purpose:

Supporting the development & maximization of the Travel Retail business in Asia. 

Ensure day-to-day operations of the business are running smoothly with internal & external partners thus delivering sales targets.

2.   Main activities:

Key account management

·         Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

·         Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

·         Identify new sales opportunities that will turn into long-lasting relationships.

Driving and monitoring product mix

·         Provide feedback on product mix and recommended assortment referring to Global Guidelines.

·         Follow up with TR operators and make sure they are following up our guidelines of order placement.

·         Highlight growth opportunities for specific product category if any.

Cost management & OPEX / CAPEX follow up

·         Improve cost efficiency of the department.

·         Perform on going data entry activities to different budgeting template requested by Finance team.

·         Make sure payment made before due date in order not to jeopardize daily operation.

·         Synchronize OPEX figures with Finance team before every re-forecast stages

Ensure the operation of POS is smooth and efficient

·         Maintain consistently high level of customer service and satisfaction.

·         Coordinate with VM team on seasonal material and props so to increase the brand presence at POS.

·         Follow up with CXA team so to ensure product knowledge and selling technique are delivered to TR operators.

1.   Main skills, competencies and knowledge required:

Professional background:

·            Degree in textile or related discipline;

·            5+ years of wholesale / Travel Retail experience for global market.  Ideally from fashion categories

Skills:

·         A dynamic team player with excellent communication skills

·         Work independently under pressure and ability to adopt changes

·         Strong organization skills particularly on driving & organizing new businesses

·         Proficient computer literacy, particularly in Excel spreadsheets, charts, & Powerpoint presentations

·         Fluent in English, added benefit in French, Chinese & other languages

Embody brand values: Joie de vivre, Authenticity, Elegance

·            Understand and embody brand values : Joie de vivre, Authenticity, Elegance

Embody company values: Collaborative, Accountable, Audacious, Respectful

·            Understand and embody company values : Collaborative, Accountable, Audacious, Respectful

Specific requirements:

·            Occasional travel to China, South East Asia regions and France is required;

·            Good command of English and Chinese