Missão
1. Purpose:
Supporting the development & maximization of the Travel Retail business in
Asia.
Ensure day-to-day operations of the business are running smoothly with internal & external partners thus delivering sales targets.
2. Main activities:
Key account management
· Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
· Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
· Identify new sales opportunities that will turn into long-lasting relationships.
Driving and monitoring product mix
· Provide feedback on product mix and recommended assortment referring to Global Guidelines.
· Follow up with TR operators and make sure they are following up our guidelines of order placement.
· Highlight growth opportunities for specific product category if any.
Cost management & OPEX / CAPEX follow up
· Improve cost efficiency of the department.
· Perform on going data entry activities to different budgeting template requested by Finance team.
· Make sure payment made before due date in order not to jeopardize daily operation.
· Synchronize OPEX figures with Finance team before every re-forecast stages
Ensure the operation of POS is smooth and efficient
· Maintain consistently high level of customer service and satisfaction.
· Coordinate with VM team on seasonal material and props so to increase the brand presence at POS.
· Follow up with CXA team so to ensure product knowledge and selling technique are delivered to TR operators.
Perfil
1. Main skills, competencies and knowledge required:
Professional background:
· Degree in textile or related discipline;
· 5+ years of wholesale / Travel Retail experience for global market. Ideally from fashion categories
Skills:
· A dynamic team player with excellent communication skills
· Work independently under pressure and ability to adopt changes
· Strong organization skills particularly on driving & organizing new businesses
· Proficient computer literacy, particularly in Excel spreadsheets, charts, & Powerpoint presentations
· Fluent in English, added benefit in French, Chinese & other languages
Embody brand values: Joie de vivre, Authenticity, Elegance
· Understand and embody brand values : Joie de vivre, Authenticity, Elegance
Embody company values: Collaborative, Accountable, Audacious, Respectful
· Understand and embody company values : Collaborative, Accountable, Audacious, Respectful
Specific requirements:
· Occasional travel to China, South East Asia regions and France is required;
· Good command of English and Chinese