使命
Purpose:
The International Training Project Manager plays a key role to develop and ensure the roll-out of relevant training contents that enrich the skills, knowledge and expertise of Lacoste retail teams. He / She engages and empowers the retail teams to perform at their best creating a distinctive and premium customer experience.
Main activities:
Through strong project management, content development and cross-functional collaboration, the role supports customer experience excellence, product expertise and consistent execution of brand standards across markets.
Project Management:
Lead end-to-end development of training content:
- Before production: define objectives, outcomes and scope, align with key stakeholders, collect inputs, , build the retro-planning, and determine key milestones
- During production: design and develop content (modules, tools, guidelines), coordinate with internal partners (Go-to-Market, Product, Marketing, Workshops, etc.), ensure consistency with brand and business priorities, and manage timelines until delivery.
- After launch: organize Train-the-Trainer sessions, monitor adoption and performance, gather field feedback and return on experience, and implement continuous improvements.
Content Creation:
- Develop practical learning materials, tools and modules that help retail teams translate Brand, Product, Customer Experience and Operational Excellence (technology and services in store) into concrete actions in store.
- Manage, implement and deliver pilot versions of the training modules (in class, virtually, in stores and digital...) for a full roll out worldwide
- Develop partnerships internally to ensure the right level of information is being fueled into the training tools
Training Ecosystem :
- Contribute to define priorities, processes and tools that enable capability development across markets.
- Help structure the soft and hard skill priorities required to strengthen both operational excellence and customer experience.
- Co-develop processes, tools and governance frameworks that enable efficient roll-out and long-term anchoring of training initiatives.
- Support stakeholder alignment to ensure training operates as a cohesive, customer-focused and performance-driven system worldwide.
- Act as a key point of contact for assigned markets, ensuring training initiatives are relevant, adopted and effectively implemented by local teams.
Measurement & Optimization:
- Act as a trusted partner to Retail, HR and cross-functional functions (Product, VM, Brand, Digital, Marketing, CRM…).
- Define and track adoption, behavioral change and business KPIs.
- Continuously refine programs based on performance data and stakeholders feedback.
Perimeter :
- Dedicated market among CXA Markets.
- Retail Operations initiatives : Mobile App, POS/Cashier, CRM, and NPS measurement tools, Store Openings, new retail concepts, KPIs, and Business Culture…
简介
- Min5+ years in retail coordination, field trainer, project management , or a hybrid business + learning role within a retail or consumer brand environment.
- Naturally customer-centric — you think about the end client as much as the internal user
- Proven hands-on retail field experience with direct sales exposure
- Willingness to spend time in stores and markets to understand operational realities and ensure training solutions are relevant and actionable for retail teams.
- Ability to step back, structure complexity and translate business priorities into practical solutions for retail teams
- Comfortable both thinking at a strategic level and producing high-quality learning content
- Proficiency in both French and English is essential
- Capacity to work in a multicultural environment