CONTEXT:

The IT Business Analyst will work on the implementation & support of our key Solutions: PLM, ERP, Planning and Ordering Systems, Data platform. This position reports to the Head of IT Business Applications, overseeing APAC Markets.

 

RESPONSIBILITIES:

Lead requirements gathering, solution design, testing, and deployment of new projects:

• Engage with key stakeholders to kick off projects, aligning their requirements.
• Describe business processes, deliver functional and technical specifications, assist in deployment related tasks.
• Conduct and get validation for system integration tests (SIT) and User Acceptance Tests (UAT)
• Assist on any data migration related tasks.
• Support change management and Key Users involvement, before, during and after deployment, by providing training materials and engagement with different stakeholders.
• Follow up and ensure delivery by required service providers (vendors and/or internal IT teams in headquarters or APAC markets)

Support end users on systems usage:

• Be the first level of contact for end users.
• Manage incidents and communication to ensure effective application support.
• Execute technical administrative tasks: access and accounts creation, batch scheduling, settings management.
• Provide end user training.

Control and monitor system applications:

• Coordinate actions in case of service interruption, consult with different offices in APAC and headquarters and ensure adequate communication with business teams.
• Track issues in a systematic way, review and analyze issues, propose action plans to lessen number and impact of incidents.

Data management:

• Lead integration of standard solutions within APAC systems.
• Owner of change delivery in APAC markets in compliance with global direction.

Knowledge management:

• Write and update diligently functional and technical documents.
• Propose improvements in monitoring approach/methodology and service level.

SKILLS

• Mandatory proficiency with SQL and use of proactive troubleshooting skills to provide qualitative service.
• Domain knowledge in fashion, garment production, quality, supply chain, and wholesales processes is a plus.
• Fluent in English, experience working with French, Japanese or Korean cultures will be beneficial.
• Customer and value oriented, rigorous with a good team spirit.
• Direct experience with CEGID POS & ERP, SAP S/4 HANA, Centric PLM, Anaplan, Salesforce Community/Experience Cloud will be valuable.
• Candidates must have a minimum of 10 years of relevant work experience.