About the role
Role :
The Global Omnichannel Project Manager will lead key aspects of omnichannel project implementation within the Global Digital Projects team, working closely with the e-commerce, IT, customer service, logistics, retail, and store teams.
This role will be specifically responsible for the scoping and deployment of projects aimed at implementing omnichannel services, such as shipping e-commerce orders from the store network in Europe.
Reporting to the Head of Digital Projects, the Project Manager will collaborate with multiple departments from the design phase through to launch, and will oversee post-launch performance monitoring.
Key Responsibilities of the Global Omnichannel Project Manager :
- Present the business and customer vision behind omnichannel services such as Ship From Store, Order in Store, Buy Online Pick-up in Store, etc.
- Define launch prerequisites: stock reliability, store equipment (e.g. tablets), operational guidelines, back-office space and staffing, KPIs, commission schemes, etc.
- Organize business scoping workshops to refine needs and formalize them using agile tools (Confluence, Jira – User Stories).
- Coordinate with regional teams to incorporate local specificities and configure technical options in collaboration with IT teams and external partners.
- Lead a 360° action plan involving all stakeholders: Digital, Regional, IT, Logistics, Retail, Retail Operations, Customer Service, Finance, Accounting, Tax, etc.
- Document all customer scenarios: use cases, store and customer service processes, OMS flows and configurations.
- Oversee store activations in collaboration with regional contacts.
- Coordinate omnichannel guidelines in stores (e.g. packaging).
- Gather feedback from regional teams.
- Drive communication around key project milestones up to launch, and ensure post-launch performance tracking.
- Create SCI reports to monitor Ship From Store performance.
- Ensure regional follow-up and engagement on KPIs and performance.
- Share recommendations, best practices, and guidelines, and foster synergies between regions on omnichannel services.
Profile
This position requires a strong understanding, and ideally initial experience, in the deployment of omnichannel projects and services involving an Order Management System (OMS).
The selected candidate should demonstrate the following skills:
- A strategic and business-oriented omnichannel vision, with strong change management capabilities
- Functional expertise in OMS, with the ability to understand both technical and operational implications
- Experience in organizing business workshops and formalizing requirements using agile tools (Confluence, Jira – User Stories)
- Ability to lead 360° action plans involving multiple stakeholders
- Solid understanding of digital tools and business needs
- Proficiency in agile project management methodologies, with rigorous planning skills
- Ability to train end users and support teams in skill development
- Familiarity with Manhattan Associates OMS (Manhattan Active OMNI) is a plus
Education and Experience
· Master’s degree in Management, Digital, Marketing, Business, or Logistics
· Minimum 3 years of experience in managing omnichannel projects involving an OMS
· Proven experience in digital and omnichannel project management, with international scope and cross-functional collaboration
· Ability to lead teams, collaborate across departments, and foster alignment around a shared vision
· Experience in the fashion, lifestyle, or retail sectors is a plus
· Fluent in English
· Advanced proficiency in project management tools (Jira, Confluence) and agile methodologies
· A collaborative, structured, and reliable mindset, with strong organizational and problem-solving skills
· Genuine interest in omnichannel strategies and industry best practices