Overseeing staff

Ensuring that business operations run smoothly

Handling escalated customer queries and grievances

Taking over the duties and responsibilities of the General Manager in the event of their absence

Scheduling and coordinating meetings

Conducting employee performance reviews

Developing good customer relationships

Participating in recruitment and dismissal processes

Smoothing out problems within the workplace

Addressing employee and customer concerns

Ensuring company policies are followed

Optimizing profits by controlling costs

Hiring, training and developing new employees

Resolving customer issues to their overall satisfaction

Supervising employees on a day-to-day basis

Creating staff rosters and work schedules

Evaluating the performance of staff

Ensuring overall customer satisfaction

Delegating tasks according to employee skill, availability and position

Implementing workflow enhancements to improve productivity and efficiency

Assisting manager in training new hires, monitoring employee performance and recommending promotions