Summary Description:

Reporting to the Vice President, Commercial Operations. The Retail Operations Manager, Concessions is responsible for store/shop openings and closings, communication, workload planning, analysis, business monitoring and project management. This position primarily supports the retail concession business within Macy’s department stores. Key business partners include: Vice President - Retail, Merchandising, Buying, Planning, Marketing, Visual Merchandising, Finance, store/shop management and field leaders. They will also liaise with corporate partners from Macy’s.  

 

Essential Job Responsibilities:

• Plan and lead takeover/opening of 20 Macy’s concession locations in Fall, 2025
• Lead project team meetings for current and future concession locations
• Researching trends and creating new opportunities to increase sales
• Maintaining the promotional calendar and analyzing the data to make recommendations
• Monitor sales, returns, and operational effectiveness/efficiency
• Create and maintain policies and procedures for the concession channel
• Project management for new retail and omnichannel initiatives
• Manage retail packaging, store supplies, security guards
• Lead store opening/closing process for all channels
• Assist with boutique and outlet channels as needed

 

Requirements/Qualifications:

• Bachelor's degree in business, finance, marketing or related field
• 3+ years of experience as a Retail Operations Manager responsible for 50+ stores
• Prior experience with leased department store shops is preferrd
• Financial Acumen and Business Acumen with strong consumer prospective
• Excellent organizational skills to meet goals and set priorities
• Strong attention to detail and problem solving skills
• Ability to multi-task in a fast-paced environment
• Ability to build relationships with all levels of stakeholders, both internally and externally
• Commercial mindset - ensuring results and profitability is central to all plans
• Excellent presentation skills, both face-to-face and written
• Must be able to clearly communicate information effectively and persuasively with strong interpersonal skills to engage with all levels of the organization
• Strong time management skills, creative problem solver and self-sufficient
• Proficiency on Microsoft Outlook, Excel, PowerPoint and Word

Core Values and Traits:

Play as One Team:

• Showing respect towards everyone
• Commitment for the team’s work and decisions

Play with Elegance:

• Striving for excellence
• Treating others with fair play and humility

Play by Daring:

• Having the courage to speak up, experiment and take initiative
• To explore new opportunities

Play with Tenacity:

• Constantly seek continuous improvement
• Learning from our failures

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

 

Equal Opportunity Employer:

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.