Main Activities

Brand Ambassador:

• Know perfectly the History and the 3 values “joie de vivre”, “authenticity”, “elegance” of Lacoste brand and being able to share it with customers in an enthusiastic way.
• Wear proudly the company products on the sales floor.
• Support every newcomer in the store during their induction time.
• Maintain a pleasant shopping environment consistent with our brand image

People Management:

• Ensure sales animation by driving and monitoring of daily objectives (briefs, one to one with members to set daily targets…)
• Actively participate, in cooperation with managers, in creating a real team spirit and culture of excellence
• Actively participate in welcoming, integrating, training and evaluating new entrants.
• Develop the knowledge of the team members through transmission of skills and know-how

Customer Service Management:

• Make sure that each visitor is warmly welcome in their Lacoste store.
• Propose naturally his/her services to every visitor and guarantee a full customer availability.
• Know in details the products offer particularity (color choice, size availability, fabric).
• Constantly propose a gift wrapping and deliver the appropriate one if needed.
• Constantly delivering the L1212 polo selling ceremony any time to every customer.
• Being responsible for processing cash and card payments with a warmly closing sentence to conclude customer shopping experience.
• Promote actively the Loyalty card to every customer and know all the advantages of the program.
• Able to deal with tact customer complaints.
• Able to explain the exchange & refund policy with friendliness and customer care.

Sales:

• Make sure every visitor are approached and offering them services.
• Listen and understand customer via active questioning.
• Know the whole collection offer to better advise the customer.
• Consult the customer in highlighting the features and benefits of the products.
• Always propose a structured and sensful complementary sale.
• Respect and follow the stock standards for proper sales efficiency.
• Support the store opening and closure
• Analysis of KPIs and taking measure to achieve the set targets

Operations Management:

• Assists the store manager to ensure an effective planning and organization of the daily operations to improve the sales and productivity in the boutique.
• Is responsible for Loss Prevention through attentive customer approach and annual inventory
• Ensures accurate handling of cash handing procedures
  

Interpersonal skills:

Ambassador of 4 Company values: Collaborative, Accountable, Respectful, Audacious

• Driven salesperson
• Strong ability to communicate
• Team spirit in failure as in success
• Ability to share skills and know-how
• Leadership attitude
• Decision making skills
• Exemplarity behavior
• Ability to answer questions and give solutions
• Ability to challenge self-performances
• Ability to give (positive and negative) feedback to their colleagues
• Effective listening communications skills towards internal and external relationship
• Actively research and suggest solutions and smart working practices
• Open-minded about new ideas
• Critical and constructive

Role is based at West Midlands Designer Outlet, CANNOCK

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