Purpose

To influence and oversee the Sales Associates in delivering an exceptional candidate experience, complying with satisfaction standards. Supervisors ensure the smooth maintenance of the sales floor, through effective quality control assurance for visual merchandising and stock standards by personal and constant implication

They act as a key support for the UK business to promote the brand position and achieve the brand vision - to become a unique premium & sport inspired brand, improving profitability and desirability while respecting the company’s values.

Main Responsibilities

Play as One Team

Become a role-model for Sales Associates; maintaining a pleasant shopping environment consistent with Lacoste standards and to uphold our brand

Know perfectly the history and new Lacoste values, and be able to share this with customers through inspirational story telling

Work together to deliver at pace and contribute to all areas of store operation, keeping customer complaints to a minimum and creating a fun, vibrant and bubbly atmosphere for our customers and fellow employees

Accountable for cash handling, opening and closing of tills, cash reconciliation through cash office procedures

Monitor stock replenishment and control standards

Play with Elegance

Ensure sales animation by driving and monitoring daily objectives such as 1-1 brief sessions, and daily team huddles to set daily objectives/targets

Actively participate, in cooperation with Managers, in creating a real team spirit and culture of excellence

Develop the knowledge of team members though transmission of skills and know-how

Ensure the adequate growth of store sales through a faultless application of Lacoste selling techniques

Accountable for processing cash and card payments with a warmly closing sentence to conclude the customer experience

Play by Daring

Propose naturally services to all visitors and guarantee full customer availability

Know in detail our products and particular attributes e.g. colour choices, sizes, availability and fabric specifics

Go above and beyond to exceed expectation through the offer of additional services such as gift wrapping, delivering product ceremony at any time to every customer as well as promoting loyalty card schemes

Deal with customer complaints, feedback and queries to the best resolution, ensuring confidence in outcomes

Play with Tenacity

Foster a ‘First 10 Yards’ approach; ensuring all customers are approached and offer them available services

Listen, understand and respond accordingly in order to drive reassurance and clarity

Take a consultative approach to customers highlighting the selling points of specific products

Respect and follow the stock standards for proper sales efficiency

Be courageous and confident to support store opening and closures

Take the initiative to analyse KPI’s and taking measures to achieve set targets delegated by the Assistant Store

Essential Criteria

Minimum of 1 year retail experience

Passion for supervising a team and coaching individuals

Willing to go above and beyond to work closely with Management Teams to create an engaged team

Desirable Criteria

Dynamic seller

Bubbly, approachable personality

Critical thinker with a ‘can do’ attitude

Embrace challenges

Team spirit in failure as in success

Ability to share skills and know-how

Stakeholder Relations Management

Sales Associates

Assistant / Store Manager

Area Manager

Stock Allocators