Organization
For Lacoste, Life is a Beautiful Sport!
With a vision to be the leading player in the premium casual wear market, the Crocodile brand is today present in 100 countries through a selective distribution network. Two Lacoste items are sold every second in the world.
As an international group gathering 10,000 women and men, Lacoste offers a complete range of products: apparel, leather goods, fragrances, footwear, eyewear, home wear, watches and underwear, all of them being elaborated in the most qualitative, responsible and ethical way.
One Team, One Voice, One Hundred Faces
Elevating elegance to a universal value that contributes to a more human & solidary society is Lacoste purpose.
So, are you up to the challenge?
Lacoste, play at your best.
For more information: https://corporate.lacoste.com
LACOSTE is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Reference
2021-150
Publication date
06/04/2021
To provide an outstanding customer service and promote the Lacoste brand to the highest standard, creating brand loyalty.
They act as a key support for the UK business to promote the brand position and achieve the brand vision - to become a unique premium & sport inspired brand, improving profitability and desirability while respecting the company’s values.
Main Responsibilities
Play as One Team
Maintain a pleasant shopping environment consistent with Lacoste standards and to uphold our brand
Know perfectly the history and new Lacoste values, and be able to share this with customers through inspirational story telling
Work together to deliver at pace and contribute to all areas of store operation, keeping customer complaints to a minimum and creating a fun, vibrant and bubbly atmosphere for our customers and fellow employees
Accountable for cash handling, opening and closing of tills, cash reconciliation through cash office procedures
Monitor stock replenishment and control standards
Play with Elegance
Ensure sales animation by achieving and exceeding daily objectives/targets
Take pride in ownership; adhering to proper housekeeping standards on the sales floor
Accountable for processing cash and card payments with a warmly closing sentence to conclude the customer experience
Able to deal with customer complaints and resolve these in a professional and timely manner; taking the initiative to find a solution first before escalating matters to a senior colleague
Play by Daring
Propose naturally services to all visitors and guarantee full customer availability
Know in detail our products and particular attributes e.g. colour choices, sizes, availability and fabric specifics
Go above and beyond to exceed expectation through the offer of additional services such as gift wrapping, delivering product ceremony at any time to every customer as well as promoting loyalty card schemes
Respect and follow stock policy standards for efficient sales management
Play with Tenacity
Foster a ‘First 10 Yards’ approach; ensuring all customers are approached and offer them available services
Listen, understand and respond accordingly in order to drive reassurance and clarity
Take a consultative approach to customers highlighting the selling points of specific products
Respect and follow the stock standards for proper sales efficiency
Be courageous and confident to support different aspects of the store operating; challenging yourself to prioritise difficult tasks and make decisions under pressure
Create candidate area
